Frequently Asked Questions

Shipping Questions +

Who do you use for shipping?

We use UPS for our orders. We encourage you to sign up for UPS MyChoice. There are two UPS MyChoice account levels, one of which is free. From your UPS MyChoice account you can choose where, when, and how you receive your packages. Do you want UPS to leave your box in the third bush on the right, behind the red tulips? You can tell them this in your account preferences!

What are your shipping rates?

Normally we charge a flat rate of $7.00. Price may very based on promotion or market changes

How long will it take for my order to arrive?

Delivery times can vary depending on the shipping method selected at checkout and the destination of your package. Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect shipping information can delay your shipment.

Do you offer international shipping?

Unfortunately, we do not ship to international addresses. Our site does not accept international cards and we are unable to accommodate each country’s customs and duties requirements.

When will my order ship?

Orders placed before noon Mountain Time on business days (non-holiday Mondays through Fridays) will ship on the same day. Orders placed after noon Mountain Time on a business day, or on a weekend, will ship the following business day.

Where will my order ship from?

We have two distribution centers, one in California and one in South Carolina. Your order will fulfill from the closest distribution center to you that has the item you ordered.

I entered the wrong shipping address, can you update it?

Orders move into our warehouse soon after you click “submit order” and we cannot update them, nor cancel, once they are on the floor. If you catch the error right away, log into your my account and cancel your order. Unfortunately, we are unable to modify any order information once the order is submitted.

Can you ship to a PO Box or APO/FPO address?

Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses, due to carrier limitations.

Can my order be shipped to a Freight Forwarding service?

We do not ship to Freight Forwarders under any circumstances.

How do I track my order?

You will be emailed the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the carrier's website.

If I send my package as a gift, will the recipient receive the invoice?

No. You order will only contain a packing list that does not contain the price. All invoicing information is sent your email address.

Ordering Questions +

I'm getting an address error while checking out.

All billing addresses must be in the US. The billing address you enter must match the address your bank has on file; we send this information to your bank for verification, and we cannot override their response if it does not match. If you feel you are entering your address correctly, please call the 1-800 number on the back of your card, ask for either the Fraud or Authorizations Department and have them verify what your address is on file. If you have more than one address on file (most common with PO Boxes and after moving to a new home) one of those addresses will likely need to be deleted from the bank’s system. Please use the exact address they provide for your billing address.

I see a charge on my credit card, but didn't receive an order confirmation email.

Did you have any errors while checking out? If so, the charge you are seeing is most likely a pending charge from the failed checkout attempt and will disappear within 1-3 business days. If you are unsure if the charge is pending, please email us at help@lazersport.us. In your email, please include the name on the card and the date of the attempted transaction.

When do you charge my order?

We charge your CC/or other payment method when your order is shipped

I would like to use a VISA/AMEX/MASTERCARD gift card, but the site will not accept it.

If you want to use a Visa/AMEX/MasterCard gift card on the site, you will need to register it with Visa/AMEX/MasterCard. This is necessary because our site will check for the AVS address and zip code.

Please also be sure to retain the gift card in the case of a return. We credit the card used for payment, so if you throw away the gift card, you will have problems accessing the refunded amount from your return.

What are my payment options?

We accept Visa, Mastercard, and American Express.

Do you offer gift cards?

No. We do not offer gift cards at this time.

Is my personal credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

How do I change or cancel an order?

Orders move into our warehouse soon after you click “submit order” and we cannot update them, nor cancel, once they are on the floor. If you realize you want to cancel or modify an order immediately after placing it, log into your my account and cancel your order. Unfortunately, we are unable to modify any order information once the order is submitted.

Do you price match other retailers?

No. We do not price match other retailers.

Product Questions +

How do I select the correct size helmet?

Selecting the correct size Lazer helmet is very easy! Just measure the circumference of your head 2cm above your eyebrows (about the width of a finger). Once you have your head circumference just use our size guide (link provided on desired product pages) to select the correct size based on the model helmet you are interested in. If you are between sizes, we recommend that you select the smaller size helmet as it is more likely to fit correctly.

Are Lazer products affected by California Proposition 65 Warnings?

All bicycle helmets made with EPS (expanded polystyrene foam, used in the majority of bicycle helmets on the market) can expose you to chemicals including Bisphenol A (BPA), which is known to the State of California to cause birth defects or other reproductive harm if consumed. For more information go to www.P65Warnings.ca.gov. We provide this information in order to be compliant with California law. Please do not eat your bicycle helmet. Pizza is a much better option.

How do I know my helmet fits properly?

The fit of the helmet is determined by the helmet retention system. On a Lazer helmet the retention system is adjusted by using the dial on the top surface of the helmet or by the dial at the back of the fit system. So long as you can turn the dial at least a half a rotation before the retention system begins to tighten around your head then your helmet is not too small. If there is still at least a full rotation in the dial before the retention system tightens around your head, then the helmet is not too big.

Once the helmet fit system is adjusted it may seem like there is movement between the fit system and the outer shell of the helmet. This is normal. The helmet shell should be allowed to move in the event of an impact in order to dissipate the energy of the impact.

How often should a helmet be replaced?

A helmet should be replaced when it is no longer in a condition to be able to do its primary job, helping keeping its owner safe in the event on an impact. Inspect your helmet regularly for the following:

Outer polycarbonate shell is cracked or separating from helmet foam
Helmet foam is dented, compressed or otherwise damaged
Straps are fraying
Buckle or fit system is cracked, broken or no longer operating correctly
Fit system is no longer fixed to the helmet shell
On MIPS equipped helmets, any of the tabs holding the MIPS system in place are no longer fixed to the helmet shell
All of the above are signs that the helmet should be replaced as soon as possible.

How do I care for my helmet?

If soiled remove the helmet pads and rinse the outside and inside of the helmet wit cool water. Allow to air dry away from direct sunlight. Soak pads in cool water for a few minutes in order to remove salt and sweat, allow to air dry. Rinse salt and sweat accumulation of the helmet straps regularly to assure proper operation and adjustment. Replacement pads are available for Lazer helmets and can be found on this website.

How can I obtain replacement parts for my helmet?

Parts and accessories that are available for Lazer helmets can all be found on this website.

I bought your product used, do I still qualify for the warranty?

No. Unfortunately, the product warranty is only valid for the original purchaser.

LAZER 60 Day Satisfaction Guarantee +

What is the LAZER 60 Day Satisfaction Guarantee?

Consumers often tell us we make the most comfortable cycling helmets available. If your experience doesn’t meet your expectations however, let us know within 60 days of your purchase date and we’ll make it right.

How do I take advantage of the LAZER 60 Day Satisfaction Guarantee?

For any reason, if you are not satisfied with your Lazer helmet within 60 days from the original date of purchase simply bring it back to the retail location of purchase for a refund. For helmets purchase on this site please contact help@lazersport.us to take advantage of the guarantee.

Crash Replacement Program +

Crashed? Get Your Helmet Replaced!

Your helmet’s job is to help protect your head in the event of a crash. Unfortunately sometimes your helmet has to sacrifice itself in order to fulfill its mission. Lazer is happy to offer a 50% discount off a new replacement helmet so you can get back on your bike as soon as you are ready. Any Lazer helmet purchased within 3 years of crash damage is covered by the Lazer Crash Replacement Program.

Terms and conditions apply:

To make a claim, email help@lazersport.us with the subject line “Crash Replacement” Please include:

Full name, address, date of purchase, photo of crash damage, model/size/color

Once received, a customer service representative will connect with you, providing a 50% off MSRP one-time use discount code. The code will be valid for a single helmet.

Your discount code for 50% off MSRP will be valid for 2 months after filing your crash replacement claim. Your discount is good for one-time use on a single helmet. The discount cannot be combined with any other promotions or other offer including clearance products and pro program discounts.

Countries where this program is active:

United States

Product Registration +

What are the benefits of registering my LAZER product?

Performance and safety are the highest priority for every adventure, and the best reasons to choose Lazer Sport cycling helmets. Through the Product Registration Program, you can also protect your investment!

By registering your products on this Website, you extend your helmet warranty from one year to 24 months. You are also eligible for discounts through our Crash Replacement Program in the event of an incident.

Since our first helmet design in 1919, we are ever evolving and testing products to enhance your experience on or off road. Joining the Product Registration Program assures that you stay up to date regarding information on your helmet as well as any service or warranty issues. Thank you for registering your Lazer helmet!

Where do I register my product?

Go here to register your product

Warranty +

How does the warranty policy work?

Any Lazer helmet determined by Lazer Sport to be defective in workmanship or materials within one year from the date of original purchase will be replaced or repaired, at the discretion of Lazer Sport, free of charge. If you have questions regarding the warranty coverage of your helmet, email us at help@lazersport.us, call us at (800) 860-7106, or refer to your helmet owner's manual.

Extend your Lazer helmet warranty to 2 years by registering your purchase here!

How long does the warranty process take?

We try to process and ship warranties within 3-4 business days of receipt. However, repairs can take several weeks and the correct inventory is not always immediately available. If you would like to check the status of an item that you sent in for warranty service, please email us at help@lazersport.us. In your email, please include your name, street address, a description of the item, and the tracking number for your shipment.

Returns +

What is your return policy?

For any reason, if you are not satisfied with your Lazer helmet within 60 days from the original date of purchase it may be returned for a refund (less original shipping and handling). A credit will be issued to the original credit card for the item(s) amount, less shipping and handling.
We will provide a free shipping label with your return/exchange.
Please enclose with the return the documents provided during the return process flow at https://returns.lazersport.us. Head over now to begin the free return/exchange process.
We can only accept returns for purchases made through Lazersport.us.
Puerto Rico and U.S. Territories customers, please contact customer service to handle your returns. Call 1-800-860-7106 or email us at help@lazersport.us. We currently cannot process exchanges for U.S. Territories.

What is your exchange policy?

If you need a different color or size, please follow the directions for exchange within the 60 day exchange period at https://returns.lazersport.us.
We cover the return shipping on exchanges for U.S. customers! Puerto Rico and U.S. Territories customers, we currently cannot process exchanges for U.S. Territories. please contact customer service to handle your return. Call 1-800-860-7106 or email us at help@lazersport.us.

What do I do if I receive a defective or incorrect item?

If you receive any defective or incorrect items, You may begin the free returns process at https://returns.lazersport.us. Puerto Rico and U.S. Territories customers, please contact customer service to handle your return. Call 1-800-860-7106 or email us at help@lazersport.us.

How do I ship my return?

Please follow the directions at https://returns.lazersport.us. A shipping label will be provided and insurance automatically applied. You will need to deliver the items to an authorized UPS location or arrange for pick-up.

How long does it take to process the return?

Returns enter our system within 48 hours of receipt and will be finalized within four business days after arrival. Email notification is sent upon the finalization of your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.

I need help with my return.

If you have any questions regarding your return :

E-mail us at help@lazersport.us
Call us directly at 1-800-860-7106 Monday-Friday between 7 am and 5 pm PST

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